Terms and Conditions

Thank you for visiting our website. By entering this website and its sub-domains (our website) you agree to these terms and conditions (Terms). If you don’t agree with any part of these Terms, you must not access or use our website. You also agree to comply with all applicable laws, statutes, ordinances and regulations in connection with your access and use of our website.

Website content and access

While we take reasonable care in preparing and maintaining the information on our website, we do not warrant the accuracy, reliability, adequacy, completeness or suitability of any of the content. Our website may include inaccuracies and other errors and is provided “as is” with all faults, and SafetyCulture Care Australia Pty Ltd (SafetyCulture Care) makes no express or implied representations or warranties of any kind related to our website or the materials contained on our website. Our website content is subject to change at any time without notice.

Our website may contain links to other websites or may reference content generated by other people. We don’t take any responsibility for any websites or content of third parties.

There may be times when our website is not available and we can’t guarantee that our website is free from viruses or anything else which may damage any computer which accesses our website or any data on such a computer.

Insurance products

The information on our website is for general information purposes only. You should seek advice from a financial services provider to determine which products and services are most appropriate for your needs. Any insurance product has its own terms and conditions that are found in the policy wording.

SafetyCulture Care’s Insurance Quote and Insurance Application Service

The Quote service and the Insurance Application service, are offered solely to assist you to buy or decide to buy insurance from us.
You are not authorised to, and you agree not to, use high-volume, automated or systematic processes to obtain quotes or make insurance applications, or to make an excessive number of requests to the services.

You also agree not to use, copy, compile, repackage or disseminate any information obtained from the Quote service or the Insurance Application service for any purpose other than your personal, non-commercial purposes without SafetyCulture Care’s prior written consent, and you specifically agree that you will not use, or obtain with an intention to use, such information for the purpose of discovering the business logic of either service or creating a tool that predicts the operation of either service.

If you contravene the above paragraph, SafetyCulture Care reserves the right to terminate your access to these services at its sole discretion, without prejudice to any other rights that it may have.

You acknowledge that the business logic (including the relative importance of each rating criterion and the pricing algorithms) used to implement the services are trade secrets of SafetyCulture Care and/or its underwriters and/or its reinsurers and that SafetyCulture Care would suffer significant harm if such business logic were to be derived and subsequently used or disclosed, in breach of these Terms.

Limitation of liability

To the maximum extent permitted by law, SafetyCulture Care and its related entities excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the website content and the use or performance of the SafetyCulture Care website. Where the law implies a warranty into these Terms which may not lawfully be excluded, our liability for breach of such a warranty shall be limited at our option, to any one or more of the following: (a) in the case of goods, to the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or acquiring equivalent goods; and (b) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.

By using our website, you agree that the exclusions and limitations of liability set out in these Terms are reasonable.

Copyright and trade marks

We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) and all the copyright and other intellectual property rights in our website and the material on our website is reserved.

You may view our website in a web browser and print pages from our website for your own personal and business purposes, but must not use our website for any other purposes. Except as we have expressly permitted in these Terms, you must not: (a) edit or otherwise modify any material on our website; (b) unless you own or control the relevant rights in the material, republish material from our website (including republication on another website), rent, lease, distribute, license, sublicense, sell, transfer, assign, distribute or otherwise provide access to or commercially exploit the material on our website.

This website uses the font software listed below. This font software is licensed under the SIL Open Font License, Version 1.1, available at: https://scripts.sil.org/OFL.

Acceptable use

You must not use our website in any manner or for any purpose that is unlawful or is prohibited by these Terms. You agree that you will not:

  • Use any device, software or routine which will or may interfere with the working or functioning of our website and will not post, publish, distribute or transmit any content of any kind which contains a virus or other harmful component.
  • Make any unauthorised use of any materials or intellectual property found on our website.
  • Copy or provide to any other party any materials, content or data found on our website other than as set out in these Terms or as otherwise agreed by us.
  • Use any type of data accumulation tool, robot, or spider to compile, disseminate, extract, process, reproduce, or repackage in any form or monitor any of the web pages, content, data or information contained within or accessible through this website.
  • Use any method or means to copy, reproduce, republish, frame, post, upload, distribute, transmit, sublicense, delete or modify in any way all or any part of the content on our website, or monitor it in any way, unless expressly provided for in our website or expressly authorised in writing by SafetyCulture Care.
  • Accumulate or combine the content, data or information contained or accessible through this website with content, data or information from any third party, without SafetyCulture Care’s prior written permission.
  • Intentionally do anything which overburdens the infrastructure of our website.
  • Post, publish, distribute or transmit any unlawful, threatening, abusive, harassing, discriminatory, defamatory, obscene, vulgar, pornographic, profane or indecent content of any kind, including without limitation any content constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law or regulations.
  • Post, publish, distribute or transmit, or disseminate any content of any kind which violates or infringes upon the rights of any other person, including content which is an invasion of any privacy or publicity rights, or which is protected by copyright, trademark or any other proprietary right, without first obtaining permission from SafetyCulture Care or relevant right holder.
  • Post, publish, distribute or transmit, or disseminate any unsolicited correspondence (including emails) or spamming via our website.
  • Reverse engineer, reverse assemble, or otherwise attempt to identify the source code or other arithmetical formula for the infrastructure software or functions.
  • Restrict or inhibit any other user from using or enjoying our website.
  • Create a link to this website from another website without SafetyCulture Care’s prior written permission.

Privacy Statement

Your privacy is important to us. Please refer to our Privacy Policy which details the ways in which we collect and use personal information. By agreeing to these Terms you are also agreeing to our Privacy Policy.


Our website uses cookies. Step by step instructions of how you can turn your cookies off is set out at the following link How to Turn Off Cookies


We may update these terms and conditions, any of the policies referred to in these terms and conditions or any of the features of our website without notice by posting a new version on our website. You should check our website occasionally to ensure you are familiar with any changes.

Breaches of these SafetyCulture Care Website Terms

We will determine, in our discretion, whether you have breached these SafetyCulture Care website Terms. If we consider you have breached them, we may take any action we deem appropriate including to:

  • suspend or terminate your right to use the SafetyCulture Care website;
  • commence legal proceedings against you for reimbursements of costs we have incurred as a result of your breach report on an indemnity basis;
  • take further legal action against you; and
  • notify relevant law enforcement authorities and disclose your identity to them.

General legal terms

SafetyCulture Care Australia Pty Ltd (ABN 54 662 653 303) is an Australian company. These Terms are governed by the laws of New South Wales, Australia and you agree to submit to the exclusive jurisdiction of the courts in New South Wales, Australia irrespective of where you are located.

If any provision of these Terms is held to be invalid, illegal, or unenforceable that provision shall be deemed omitted to the extent that it is invalid, illegal, or unenforceable and the remainder of the Terms shall be construed in a manner as to give greatest effect to the original intention.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

Any notices to SafetyCulture Care, and any questions, concerns or complaints relating to our website must be in writing and addressed to: SafetyCulture Care Australia Pty Ltd, c/o Boardroom, Level 8, 210 George Street, Sydney NSW 2000 or given by email to: [email protected]

You agree to use your best endeavours to resolve any dispute arising out of or relating to these Terms, with us, prior to resorting to any external dispute resolution process. Please notify us in writing of any dispute you may have.

SafetyCulture Care Terms of Use

These SafetyCulture Care Terms of Use apply to your access and use of SafetyCulture Care’s online platforms and operate concurrently with the Website Terms. To the extent of any inconsistency, with regard to your access and use of SafetyCulture Care, these SafetyCulture Care Terms of Use prevail.

SafetyCulture Care enables you to view and manage details relating to certain insurance policies you hold with us.

Accessing SafetyCulture Care

You must not share or allow any other person to use your login. You must only use your login and may only use SafetyCulture Care to view or manage information relating to your insurance policies and risk management tools.

Where you hold a policy or access to SafetyCulture Care jointly with another person, each of you will need to become registered. However, your individual logins will enable each of you to view or manage details relating to that jointly held policy. In the case of joint policies, any transaction performed on SafetyCulture Care by one policyholder will be deemed an authorised transaction performed by all policyholders.

You will remain registered where you use your login at least once in a two-year period. Should you not use your login to access SafetyCulture Care for a period of two years, or other period of time we determine, you will be deemed an “Inactive User” and your access to SafetyCulture Care may be terminated.

Electronic transactions

You may use SafetyCulture Care to perform certain transactions online.

Any transactions performed on SafetyCulture Care will not be complete until we receive and process your “Confirmation”. Your Confirmation means any communication issued or transmitted by you to us via SafetyCulture Care or other electronic means which contains your acceptance in relation to our offer, or your confirmation of payment, whichever applies.

Your Confirmation may not be received by us for various reasons and you acknowledge that we are not liable to you in any way for loss or damage, howsoever caused, directly or indirectly, in connection with the transmission of your Confirmation.

Terminating access to SafetyCulture Care

We reserve the right to terminate your access to SafetyCulture Care at any time for any reason. We will endeavour to notify you if this occurs. You may terminate your access to SafetyCulture Care at any time by contacting us and giving us notice to that effect along with sufficient information to enable us to identify your login.

Where your access to SafetyCulture Care is terminated by us, by you or as a result of you becoming an Inactive User, you must immediately cease using SafetyCulture Care and not directly or indirectly access or use SafetyCulture Care further.